By using this website you are deemed to have accepted this Privacy statement.

1- Introduction

This policy presents INRō’s commitment to its customers, explaining the matter of protection of personal data, in order to strengthen the relationship of trust with its customers.

INRō acts in compliance with the principles described in the policy of Regulation (EU) 2016/679 (General Regulation on Data Protection – GDPR) and applicable data protection legislation, in all activities of personal data processing that are your responsibility.

2- Privacy Policy

a) Our compromise

INRō is committed to processing your personal data, only when strictly necessary, in order to provide you with a better service, ensuring transparency of information and application of best practices, based on data protection legislation.

Whenever it is necessary to share your data with the contracted entities, INRō will require that these entities have the same level of guarantee of privacy and security of personal data.

Having doubts about how your data is treated you can always contact INRō, by email contact@inrodesk.com. You can also contact INRō to request the deletion of your data from INRO’s customer database.

b) What data and how do we use it?

We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser). Also, third party services may collect information about website visitors. We currently use Google Analytics, on this website.

c) How long do we keep your personal data?

We only keep your data for the period strictly necessary to fulfil the above objectives, within the legal limits. At the end of this period, INRō undertakes to delete or anonymize your personal data. In general, according to the term defined by law, we store your data for 10 years. You can ask us for additional information regarding the retention periods of your personal data, by sending an email to contact@inrodesk.com.

d) With whom can we share your personal data?

In certain situations, INRō may have to disclose your personal data to entities providing services within the scope of home deliveries, financial services and marketing actions. INRō will also transmit your personal data to the Tax Authority, as required by law. In addition, INRō will not, under any circumstances, share your personal data with other companies or brands, for other commercial purposes.

e) What are your rights and how can you exercise them?

The holder of personal data has the following rights, within the scope of data protection:

– right of access

– right of rectification

– right of elimination

– right of limitation

– right of opposition

– the right not to be subject to automated decisions.

In cases of approval for a specific treatment of your personal data, you can take them out at any time. For any of these rights, you should contact INRō by email contact@inrodesk.com.

INRō will carry out a subsequent analysis, assessing the legitimacy and relevance, committing itself to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).

3- Update of the Privacy Policy

This privacy policy may be revised and updated, subject to further notice on the INRō website.

By using this website you are deemed to have accepted this Returns and Refunds Policy.

1- Presentation

This document establishes, within the scope of Portuguese law, information relating to contracts concluded at a distance (online) on the website www.inrodesk.com (hereinafter the INRō website), which is cited by Decree-Law No. 24/2014 of 14 February in the current wording, within the scope of the sale of goods without creating an account.

The INRō website is owned by INRō, Lda, with address at Avenida Marginal 162, 3830-552 Gafanha da Nazaré, Portugal, legal person no. 515917010, hereinafter referred to as INRō.

INRō offers a Customer Support service, whereby the Customer may, at any time, contact INRō to ask for clarifications, make suggestions or submit complaints, via the email address contact@inrodesk.com or by telephone. +351 969 264 648, available from 9:00 am to 6:00 pm, Monday to Friday.

The purchase of any product on the INRŌ Site implies acceptance of the present information and Online Purchase Terms and Conditions.

2- Use / alteration / intellectual property of the INRō website

INRō reserves the right to change at any time, without prior notice, the presentation and content of the INRō Site, its products and these Terms and Conditions, safeguarding the acquired rights regarding the contracts already executed and in execution. These changes will serve to improve the INRō Site and the user experience. All content and information on the INRō Site are the property of INRō, so all use, reproduction, copying and dissemination by other means of logos, texts, images and videos, or intellectual property, contained therein is subject to your prior authorization of INRō in that sense.

3- Product and price information

INRō presents information related to the characteristics of the products sold, through photographs, videos on the INRō website and technical information when requested (contact@inrodesk.com).

INRō presents on its website, explicitly, the total price of each product already considering the associated transport costs. The prices shown on the INRō website are indicated in euros, including VAT, fees and other taxes resulting from Portuguese legislation and applicable in the European Economic Union.

4- Payment methods

For the customer, INRō offers the following payment methods.

Visa, MasterCard or American Express card;
ATM;
MB Way
Paypal
Discount coupons

5- Availability / delivery of products

All products found on the INRō website are available for ordering, unless out of stock, in which the customer will be informed.

In the event of a stockout occurring after payment of the order, INRō will inform the customer of this fact taking into account the new delivery schedule, as soon as the item is available, or the refund within a maximum period of 14 (fourteen) days from the date of knowledge of that unavailability.

INRō will only process the order after confirmation of the respective payment, informing the customer by sending a confirmation email.

INRō will contact the customer to inform / give knowledge of the various stages of the order. At any time, the customer may contact INRō through the email contact@inrodesk.com, for any further clarification, always indicating the order number.

6- Return / Right of withdrawal from the Contract

Within the scope of online shopping on the INRō website, the customer has a period of 14 days, counting from the day he acquires physical possession of the product (s), to proceed with the return of his order, free of charge for in addition to those established in this clause and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14, in its current version.

In case of return, the customer can exercise the right of free resolution through an unambiguous statement, as attached to the referred DL nº 24/2014, of February 14, sent directly to the email geral@inrodesk.com.

Upon receipt of a declaration of termination by the client, INRō will contact you in order to expedite the return process.

The refund of the amount paid by the customer, will be made within a maximum period of 14 days after checking the conditions of the article and it does not show signs of misuse, is in good condition, has the original packaging with all accessories and manuals, through the same payment method used for the initial purchase.

In the event of a free resolution exercise, the cost of returning the product (s) will be supported by the customer.

7- Warranty

The products sold by INRō on its online store are covered by the Legal Regime for the Sale and Guarantee of Consumer Goods, approved by Decree-Law No. 67/2003, of 8 April, in its current version, and its compliance is guaranteed for the term two years from the date of delivery of the asset.

The customer may, during the period indicated above, exercise the right to guarantee the respective product, as long as it does not show signs of misuse and accompanied by the respective purchase invoice, without extra costs for the customer.

8- Litigation / Liability

In the event of a dispute, the client may use the Centro de Informação de Consumo e Arbitragem do Porto.

INRō is not responsible for damages resulting from any computer viruses, network problems, or internet supply, or any other situations to which it is alien and which prevent the access and correct functioning of the www.inrodesk.com domain.