Terms & Conditions
By using this website you are deemed to
have accepted this Returns and Refunds Policy.
This document establishes, within the scope of Portuguese law, information relating to contracts concluded at a distance (online) on the website www.inrodesk.com (hereinafter the INRō website), which is cited by Decree-Law No. 24/2014 of 14 February in the current wording, within the scope of the sale of goods without creating an account.
The INRō website is owned by INRō, Lda, with address at Avenida Marginal 162, 3830-552 Gafanha da Nazaré, Portugal, legal person no. 515917010, hereinafter referred to as INRō.
INRō offers a Customer Support service, whereby the Customer may, at any time, contact INRō to ask for clarifications, make suggestions or submit complaints, via the email address firstname.lastname@example.org or by telephone. +351 969 264 648, available from 9:00 am to 6:00 pm, Monday to Friday.
The purchase of any product on the INRŌ Site implies acceptance of the present information and Online Purchase Terms and Conditions.
2- Use / alteration / intellectual property of the INRō website
INRō reserves the right to change at any time, without prior notice, the presentation and content of the INRō Site, its products and these Terms and Conditions, safeguarding the acquired rights regarding the contracts already executed and in execution. These changes will serve to improve the INRō Site and the user experience. All content and information on the INRō Site are the property of INRō, so all use, reproduction, copying and dissemination by other means of logos, texts, images and videos, or intellectual property, contained therein is subject to your prior authorization of INRō in that sense.
3- Product and price information
INRō presents information related to the characteristics of the products sold, through photographs, videos on the INRō website and technical information when requested (email@example.com).
INRō presents on its website, explicitly, the total price of each product already considering the associated transport costs. The prices shown on the INRō website are indicated in euros, including VAT, fees and other taxes resulting from Portuguese legislation and applicable in the European Economic Union.
4- Payment methods
For the customer, INRō offers the following payment methods.
- Visa, MasterCard or American Express card;
- MB Way
- Discount coupons
5- Availability / delivery of products
All products found on the INRō website are available for ordering, unless out of stock, in which the customer will be informed.
In the event of a stockout occurring after payment of the order, INRō will inform the customer of this fact taking into account the new delivery schedule, as soon as the item is available, or the refund within a maximum period of 14 (fourteen) days from the date of knowledge of that unavailability.
INRō will only process the order after confirmation of the respective payment, informing the customer by sending a confirmation email.
INRō will contact the customer to inform / give knowledge of the various stages of the order. At any time, the customer may contact INRō through the email firstname.lastname@example.org, for any further clarification, always indicating the order number.
6- Return / Right of withdrawal from the Contract
Within the scope of online shopping on the INRō website, the customer has a period of 14 days, counting from the day he acquires physical possession of the product (s), to proceed with the return of his order, free of charge for in addition to those established in this clause and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014, of February 14, in its current version.
In case of return, the customer can exercise the right of free resolution through an unambiguous statement, as attached to the referred DL nº 24/2014, of February 14, sent directly to the email email@example.com.
Upon receipt of a declaration of termination by the client, INRō will contact you in order to expedite the return process.
The refund of the amount paid by the customer, will be made within a maximum period of 14 days after checking the conditions of the article and it does not show signs of misuse, is in good condition, has the original packaging with all accessories and manuals, through the same payment method used for the initial purchase.
In the event of a free resolution exercise, the cost of returning the product (s) will be supported by the customer.
The products sold by INRō on its online store are covered by the Legal Regime for the Sale and Guarantee of Consumer Goods, approved by Decree-Law No. 67/2003, of 8 April, in its current version, and its compliance is guaranteed for the term two years from the date of delivery of the asset.
The customer may, during the period indicated above, exercise the right to guarantee the respective product, as long as it does not show signs of misuse and accompanied by the respective purchase invoice, without extra costs for the customer.
8- Litigation / Liability
In the event of a dispute, the client may use the Centro de Informação de Consumo e Arbitragem do Porto.
INRō is not responsible for damages resulting from any computer viruses, network problems, or internet supply, or any other situations to which it is alien and which prevent the access and correct functioning of the www.inrodesk.com domain.